Return and Refund Policy
We want you to love your purchase. If for any reason you are not fully satisfied, we accept returns within 30 days of delivery. There are no restocking fees, and exchanges are always welcome.
Return Time Frame
You have 30 days from the delivery date to return your product if needed. This means you can return or exchange any item, in part or in full, if it doesn’t meet your expectations.
Easy Returns Process
We’ve made returns simple and hassle free. To start a return or exchange, just email our support team with your order number and details at contact@ravewizards.shop.
Our team will guide you through the process and provide you with:
- Return instructions based on your location.
- Assistance for exchanges or refunds quickly and smoothly.
No complicated steps just reach out, and we’ll handle the rest.
Exchanges Made Simple
- Enter the product code of the item you want in exchange in the appropriate field.
- Note: Inventory may change between the time you register a return and when we process it. If an item goes out of stock, we apologize for the inconvenience.
Choose Your Return Method
We work with local postal services to make your return experience smooth and convenient.
Track Your Return
Track your return at every step using the tracking number provided in your confirmation email.
Refunds
Once we receive and inspect your returned item, your refund will be processed within 10 business days.
The refund will be credited automatically to the original payment method used at the time of purchase.
If you do not receive your refund within 10 days, please contact us via email, and our team will assist you promptly.
Return Shipping Cost
Customer-Paid Returns: If you choose to return an item for personal reasons (such as change of mind, size issue, or no longer needed), the return shipping cost will be paid by the customer.
Our Mistake, Our Cost: If the return is due to our error such as receiving the wrong item, defective product, or damaged order we will cover the return shipping cost.
Contact Information
Business Name: Rave Wizards
Operating Hours: 9:00 AM to 5:00 PM
Email: contact@ravewizards.shop
Contact: +1 (512) 478-7867
Official Address: 1911 Albury Cove a, Austin, Texas 78758, United States
Chat Support: 24/7